Restaurant Manager

Amsterdam Manor Beach Resort, Aruba

The short version: this is a boutique resort with the energy of a much bigger one.

Amsterdam Manor is a small, beachfront property in Aruba, the kind of place that shows up at the top of Booking and TripAdvisor rankings year after year, not because of size but because of how it's run.

You won't be one manager lost in a massive org chart here. You'll be one of the people the GM actually talks to, and what you do shows up directly in the guest reviews and the numbers.

JOB SUMMARY

The Restaurant Manager is a senior, hands-on leadership role accountable for the full food and beverage operation across the outlets at Amsterdam Manor Beach Resort. Passions on the Beach and Horizons, are high-volume beachfront F&B venues operating breakfast, lunch, and dinner and are the centerpiece of the operation. Leading a F&B team of 60–70 employees, the Restaurant Manager drives service excellence, team performance, and financial results while maintaining the intimate, guest-first character of a boutique resort.

KEY SKILLS & QUALIFICATIONS

1. Proven ability to lead and motivate a large, multi-cultural F&B team in a high-volume environment. Leading by example and excellency.

2. Strong operational command — scheduling, cost control, POS systems (ALOHA or equivalent), and inventory management.

3. Exceptional guest-facing communication and service recovery skills.

4. Calm, decisive, and solutions-oriented under pressure.

5. High standards of personal presentation and professional conduct.

6. Multilingual: fluent English and Spanish required; Dutch and/or Papiamento a strong advantage.

7. Computer savvy with strong proficiency in Microsoft Office applications, reporting tools, and hospitality technology systems.

DUTIES AND RESPONSIBILITIES

• Operations & Service Delivery

• Oversee daily operations of all F&B outlets, ensuring consistent standards across all meal periods breakfast through dinner.

• Be present and visible on the floor during peak service; lead by example during high-volume covers.

• Conduct pre-shift briefings to align the team on reservations, VIPs, events, and service priorities.

• Monitor food quality, presentation, and timing in collaboration with the kitchen; escalate and resolve any service or quality issues immediately.

• Manage reservations flow, table allocations, and pacing to maximise covers without compromising the guest experience.

• Ensure all outlets maintain impeccable cleanliness, setup, and appearance at all times.

• Report maintenance needs to Engineering and follow up until resolved.

People Management & Development

• Lead, schedule, and manage a team of 60–70 F&B employees including supervisors, servers, bartenders, and support staff across both outlets.

• Recruit, onboard, and continuously train service staff to AMBR standards; conduct performance evaluations and manage disciplinary processes in line with HR policy.

• Build weekly schedules to ensure optimal coverage across all shifts, accounting for events, high-demand periods, and seasonal fluctuations.

• Coach and develop supervisors, fostering a culture of accountability, pride, and continuous improvement.

• Manage and document employee relations issues; partner with the HR Manager on any formal proceedings.

• Nurture a positive, inclusive, and professional work environment that supports retention.

• Act as Manager on Duty (MOD) when scheduled, ensuring smooth operations and prompt resolution of operational or guest-related matters.

Financial & Commercial Performance

• Monitor outlet revenue, covers, and average spend; identify and act on opportunities to grow sales through upselling, promotions, and special events.

• Control operational costs including labour scheduling, wastage, and inventory management.

• Conduct regular spot checks and operational audits to ensure compliance with cash handling procedures, service standards, inventory controls, and company policies.

• Report accurately on financial activity to the F&B Manager and accounting department.

• Assist with forecasting, budgeting, and revenue planning for both outlets.

Guest Experience

• Set and protect the standard for guest service — personally handling escalated complaints, special requests, and VIP arrangements.

• Monitor and respond to guest feedback across in-person interactions and online review platforms; act on trends proactively.

• Develop and maintain relationships with returning guests, groups, and corporate clients.

• Collaborate with Sales & Marketing on themed nights, promotions, and F&B activations.

Compliance, Safety & Sustainability

• Maintain full compliance with HACCP, food safety, and alcohol beverage control policies including responsible service and legal age verification.

• Uphold AMBR's Health & Safety standards and ensure all team members are trained and compliant.

• Champion AMBR's sustainability commitments as an EarthCheck Certified Resort: actively reduce waste, energy, and water use, and participate in environmental programs.

HSE RESPONSIBILITIES

Support a safe and healthy work environment by following company HSE, Earth Check, HACCP, Freeman, and ISO standards as required. Participate in sustainability initiatives, including recycling, energy and water conservation, and waste reduction, while promoting the 4 R’s: Reduce, Reuse, Recycle, and Refuse.

EDUCATION & EXPERIENCE

Education

• Bachelor's degree in Hospitality Management, or

• EPI Hospitality Diploma with equivalent experience

Experience

• Minimum 5 years in F&B or hospitality management.

• Demonstrated experience managing teams of 30+ in a high-volume restaurant or hotel environment.

• Boutique or luxury resort experience preferred.

Job Offer:

• Base Salary between 3500 and 4000 USD

• Allowance for accommodation

• Company health insurance, including medical, dental, vision, and wellness coverage

• Collective life insurance coverage of 50.000 USD

• Pension plan

• 21 vacation days per year

• Employee discounts and other management-level company benefits

The recruitment process consists of:

Conexión

• first interview: Jeniffer Salazar

• second interview: Robert Bertens

Amsterdam Manor Beach Resort

• first interview: Jurgen (CEO) & Alfred (GM)

• second interview: Jurgen (CEO) & Alfred (GM)

Next, a visit to Eagle Beach to meet the team!