Assistant Front Office Manager

Level: Management

Department: Guest Services

Reports to: Front Office Manager

About

The Pyrmont Curaçao Set to debut in Q3 2026, The Pyrmont Curaçao Beach Resort is an adults-only, all-inclusive beach resort. As part of the Autograph Collection by Marriott, The Pyrmont blends local culture and history with elevated hospitality and distinctive character. Every detail, from our spaces to our service, is designed to create meaningful, memorable experiences that spark connection and leave lasting impressions.

We celebrate individuality and curate every guest journey with care, authenticity, and purpose. Every unforgettable experience at the Pyrmont Curaçao begins with leaders who live our Leadership Essentials. We believe true leadership shines through curiosity, courage, and authentic connections – qualities that inspire our teams and elevate every guest experience.

Position Summary

As Assistant Front Office Manager, you are the heartbeat of our guest experience. You will support the Front Office Manager in overseeing the daily operations of our Guest Experience Hub-Reception, At Your Service, Guest Services, Concierge, and Bell Services. This role ensures that associates deliver exceptional guest experiences that reflect The Pyrmont’s Autograph Collection identity: unique, memorable, and personalized. The Assistant Front Office Manager is a hands-on leader, fostering a culture of hospitality, training, and accountability while driving operational efficiency and guest satisfaction.

Qualifications

• Minimum bachelor's degree in hospitality management or a related field.

• Minimum of 3 years of Front Office or Rooms Division experience, with at least 1 year in a supervisory or assistant manager role (luxury or lifestyle brand experience is an advantage).

• Strong knowledge of hotel systems (preferably Opera PMS, Marriott systems).

• Excellent communication, interpersonal, and leadership skills.

• Ability to handle high-pressure situations with calmness and professionalism.

• Multilingual abilities (English required, Dutch, Spanish, or Papiamentu a strong plus)

• Flexibility to work varying schedules, including evenings and holidays as required.

Key Responsibilities

Guest Experience & Service Excellence

• Assists the Front Office Manager in supervising all aspects of the Front Office, AYS, Guest Services, Concierge, and Bell Desk.

• Ensures smooth operations of daily shifts, managing staffing levels, scheduling, and task delegation.

• Handles guest feedback, complaints, and special requests promptly and professionally, turning challenges into opportunities.

• Ensures flawless arrivals and departures, with special focus on VIPs, repeat guests, and celebrations.

• Collaborates with Housekeeping, Reservations, Sales and other departments to ensure flawless guest experiences.

• Supervises the Front Office and Guest Services team in delivering personalized, authentic, and memorable experiences.

• Creates surprise-and-delight moments and collaborates with F&B, housekeeping, and guest experience teams to elevate service standards.

• Acts as a brand storyteller and ambassador, inspiring associates to share Curaçao’s culture, experiences, and local insights with guests.

• Provides services that are above and beyond for customer satisfaction and retention.

• Supervises all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Analyzes guest feedback, online reputation scores, and service metrics to identify trend improvement opportunities.

• Responds to and handles guest problems and complaints.

• Ensures compliance with all Front Office policies, standards, and procedures.

Team Leadership & Talent Development

• Assists with recruitment, training, and coaching associates to embody The Pyrmont’s culture of individuality and excellence.

• Assists with fostering a team culture of empowerment, accountability, and continuous improvement.

• Recognizes achievements and encourages creativity in service delivery.

• Serves as a role model to demonstrate appropriate behaviors.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures recognition of employees is taking place across areas of responsibility.

• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

• Reviews employee satisfaction results to identify and address employee problems or concerns.

Business & Financial Acumen

• Assists in managing labor productivity and scheduling in line with forecasted occupancy and budgeted goals.

• Drives revenue through upselling and premium service opportunities.

The Pyrmont Leadership DNA Competencies

• Connected | Builds strong relationships with colleagues, guests, and partners and collaborates effectively across functions and levels to achieve shared goals.

• Curiosity | Demonstrates openness to learning and exploring new ideas, practices, and perspectives. Adapts to change and leverages opportunities for continuous improvement.

• Courageousness | Leads with confidence and integrity and takes accountability, even when challenges arise.

• Guest-Focused Mindset | Places our guests at the center of every decision, ensuring service that feels personal, seamless, and memorable.

• Operational Excellence | Strong ability to plan and organize daily operations, including workflow management and scheduling.

• Results with Purpose | Drives performance and accountability while staying true to The Pyrmont’s brand promise.

• Authentic Communication | Connects with clarity, empathy, and confidence, ensuring understanding across all levels.

Role-Specific Competencies

• Problem Solving & Decision Making | Makes sound decisions quickly, especially under pressure or when handling guest challenges.

• Uses data and feedback from guests to propose improvements to service and operations.

Why Join Us?

The Pyrmont Curaçao is more than a workplace; it is a legacy in the making. Rooted in Curaçao’s heritage and reimagined with modern soul, we are building a team of cultural ambassadors who will shape unforgettable guest experiences. Join our opening team and help write the next chapter of hospitality on the island.

Offer

Besides the opportunity to continue to build your international hospitality career on the beautiful island of Curaçao, Marriott offers:

• Competitive salary

• Quarterly bonus program (1/2 monthly salary per quarter)

• Paid health insurance & pension

• Vacation time

Regarding the relocation:

• Flight to Curacao

• Choice between assistance with shipment of household up to a certain amount or a one-time allowance in Curacao up to a certain amount for furnishing of an apartment.

• Phone provided by the hotel

• All permit expenses paid